Book a call

Every call you miss gets a text back from you.

Top Crew Systems builds your website and puts every call, text and website message in one app on your phone. Miss a call and the caller hears from you within seconds. They can book a time on your calendar, and happy customers get asked for a review.

Book a 20 minute call

For small businesses in every industry. Set up in about a week. Cancel whenever.

Pick your kind of business

The system is the same for every small business. The website, the texts and the words in them are written for yours.

Contractors

Plumbing, HVAC, roofing, electrical and every other home service

Calls you miss on a job get a text back, and the customer books the estimate themselves.

See how it works for contractors

Restaurants

Restaurants, cafes and coffee shops

Calls you miss during the rush get a text back, and catering and party requests land in one app.

See how it works for restaurants

Education

Private schools, tutoring centers, preschools and education startups

Enrollment calls you miss while teaching get a text back, and parents book the tour themselves.

See how it works for education

Salons and barbers

Hair salons, barbershops, nail and beauty studios

Calls you miss with a client in the chair get a text back, and clients book their next visit themselves.

See how it works for salons and barbers

Auto repair

Repair shops, tire and brake shops, body shops and mobile mechanics

Calls you miss under the hood get a text back, and customers book a drop-off time themselves.

See how it works for auto repair

Other businesses

Clinics, gyms, studios, shops and any small business people call

Any business where people call to buy, book or ask a question gets the same system.

See how it works for other businesses

What you get

We set up every one of these for you and keep them running.

  • A website we build and run

    A fast site with your services, hours and photos, set up so Google can read it. Every form on it arrives as a text.

  • Google search setup

    We put the words people search for on your pages. We also fill out your Google Business Profile with your hours, services and photos.

  • Missed-call text back

    Miss a call and the caller gets a text from you within seconds. That keeps them from calling the next number.

  • Follow-up texts

    Someone who goes quiet gets a short text asking what they need. It stops the moment they reply.

  • Booking calendar

    Customers pick a time on your calendar themselves and get the confirmation by text.

  • Review requests

    After a visit or a job, one tap sends your customer a link to leave a Google review. A reminder follows if they forget.

  • Text campaigns

    One tap sends a text to past customers who agreed to hear from you. Send a seasonal reminder, or an offer when the week is slow.

What it does, one thing at a time

Each part has one job. Here is each one at work.

?(910) 555-0147
Missed call
Today 2:14 PM
Texted back within seconds

Hi, it's Chris at Rivera & Sons. Sorry I missed your call, I'm with a customer. What can I help you with?

Do you have anything open this week?

I do. How about Thursday at 10?

Missed call text back

When you can't pick up, the caller gets a text from you within seconds. They keep talking to you instead of calling the next business.

  • Within seconds. The caller is still holding the phone and has not tried anyone else yet.
  • It comes from your business number. Their reply lands in the same thread as every other text with you.
  • Any hour, any day. Nights, weekends and holidays get the same text.
  • You write the words. Change the greeting in the app whenever you like.
How it works for missed call text back
Your businessCall now
Book a visit
Your nameDana R.
Mobile number(910) 555-0184
What do you need?A visit on Thursday morning
Send
New lead from your websiteDana R., (910) 555-0184. A visit on Thursday morning.

On your phone within seconds of the form being sent

A website that texts you

We build and run your site. Every form on it reaches your phone as a text, so a new lead never waits in an email inbox.

  • Three short questions. Name, number and what they need. Nobody has to make an account.
  • It arrives as a text. You see it the moment it lands. Email waits until you sit down at a computer.
  • Made for phones. Most people look you up on their phone, so every page fits a small screen.
  • Built around your business. It uses your own photos and your own words.
How it works for the website
open now near me
Your business Open now until 6 PM Your street address
WebsiteCallDirections

Your website and Google profile, set up so Google can read them

Google search setup

Most new customers start with a Google search. We set up your website and your Google profile so Google can read what you do and where you are.

  • The words people search for. We put them in your page titles and headings.
  • One page for each thing you do. Someone searching for a service lands on the page about that service.
  • Your Google profile, filled in. Hours, address, services and photos are all there.
  • Plain words Google can read. Your address and hours show up the same way on every page.
How it works for Google search setup
MTMarcus T.
Visit finished
Today 4:32 PM

Hi Marcus, it's Chris at Rivera & Sons. Thanks for coming in today. Would you leave me a quick Google review? Here's the link: riverasons.com/review

Sent for you

A few days later

Hi Marcus, a quick reminder in case this got buried. It only takes a minute.

Review requests

After a visit or a job, one tap sends your customer a text asking for a Google review. The link is right in the text, and a reminder follows if they forget.

  • One tap. Press the button in the app and the text goes out in your name.
  • The link opens the review box. Your customer does not have to search for you.
  • A reminder if they forget. One more text goes out a few days later.
  • It stops once they post. Nobody gets asked twice for a review they already left.
How it works for review requests
Day 1YouYou send Dana a quote.
waits 1 day
Day 2Sent for you"Hi Dana, it's Chris at Rivera & Sons. Did you get a chance to look at my quote?"
waits 2 days
Day 3Dana replies"Sorry, I was away. Let's go ahead."
Day 4Never sentSecond reminder
Follow-up stopped

Once they reply, nothing else goes out.

Follow-up texts

Someone asks for a price and then goes quiet. A short text from you asks if they had a chance to look, and their answer comes back to your phone.

  • One short question. A question gets an answer. A bare reminder gets ignored.
  • Two texts, then it stops. The first goes out a day after your last message and the second two days later. Then it leaves your customer alone.
  • A reply ends it. As soon as they answer, the texts stop. If you type in the thread yourself, they stop too.
  • You can rewrite any of it. Open a message and put in your own words. It takes about a minute.
How it works for follow-up texts
Book a time
Pick a day, then a time.
9:00 AM
10:00 AM
11:30 AM
1:00 PM
2:30 PM
4:00 PM
Booked: Thursday at 10:00 AMDana picked it herself. Nobody had to call.
Sent the moment they book Hi Dana, it's Chris at Rivera & Sons. You're booked for Thursday at 10 AM. I'll see you then.
Sent Wednesday night, on its own Hi Dana, a reminder that I'll see you tomorrow at 10. Reply R if you need to move it.

Booking calendar

Customers book a time with you themselves, inside the hours you set. The confirmation and the reminder go out by text without you doing anything.

  • Only the hours you set. Block off any day and nobody can pick it.
  • No phone tag. Nobody has to call you back to get on the schedule.
  • Confirmation now, reminder the night before. Both go out by text, so fewer people forget.
  • It only offers open times. A time you blocked or already filled never shows up.
How it works for the booking calendar
Spring reminder3 replies
Sent to 84 past customersEach one agreed to get texts from you
Dana R.Yes please, put me down for April
Marcus T.Do you have anything next week?
Lena W.Can I pass your number to my sister?
One tap sent it. The replies come back to you.

Text campaigns

One tap sends a short text to your past customers. Their replies come straight back to your phone.

  • Only people who said yes. Nobody gets a campaign text unless they agreed to hear from you.
  • A few at a time. It goes out over the day from your business number, so it reads like a text from you.
  • Good for a slow week. Send an offer, or a reminder before your busy season.
  • STOP means stop. Anyone who replies STOP comes off the list straight away.
How it works for text campaigns

What happens when you miss a call

Five steps, and you only touch the last two.

  1. The phone rings and you can't get to it.The call goes to voicemail like it always did.
  2. Seconds later, the caller gets a text from you.It comes from your business number, signed with your name, and asks what they need.
  3. They text back.It lands in your app with the call and their number together.
  4. They book a time, or you reply when you're free.Your calendar only shows the times you've opened.
  5. After the work is done, one tap asks for the review.The customer gets a text with your Google link in it.

Speed is most of it

Answering a website inquiry within 5 minutes instead of 30 made reaching the person up to 100 times more likely.

That comes from an audit of 2,241 US companies. Of those, 23% never answered the test inquiry at all. The study looked at web forms. We apply the same rule to missed calls.

Source: James Oldroyd, Kristina McElheran and David Elkington, "The Short Life of Online Sales Leads," Harvard Business Review, March 2011.

People can book without calling you

Customers pick a time you've opened, from your website or straight from a text. The confirmation and a reminder go out by text, signed by you.

You choose the hours. Block off a day and nobody can book it.

What it doesn't do

It won't bring you customers out of thin air. We don't run ads and we don't sell leads. It works on the calls and forms you already get. Fewer of them slip away.

It won't promise you page one of Google. The site is built so Google can read it properly. Where you rank after that is Google's call, and anyone who promises otherwise is guessing.

If nobody calls your business yet, spend the money getting your name out first. Come back when the phone rings more than you can answer it.

One price, everything in it

Everything on this page is in the price. No setup fee, no contract, no tiers.

Book a call and you'll watch it work on a real phone. It's a sales call, we know, but nobody reads a script at you. If it's not for you, say so on the call and that's fine.

$299 a month, everything included

See what the price covers

$299 a month

No setup fee. Month to month, cancel whenever.

Book a 20 minute call

Questions we get on the call

Which businesses is this for?

Small businesses in every industry. We have pages for contractors, restaurants, education, salons and barbers, auto repair and other businesses. It works the same for clinics, gyms and any business where people call to buy, book or enroll. Ask us about yours on the call.

How long until it's running?

About a week. We build it, you look at it, we change what you want changed.

Do I have to change my number?

No. Your cell stays your cell. The business number is a separate local one that sits alongside it.

Is there a contract?

Month to month. No setup fee, cancel whenever. The number, the site and the texts are the service, so they stop when you stop. Better you hear that now than find out later.

Do you run ads?

No. We don't run ads and we don't sell leads. This works on the calls you already get.

What if I already have a website?

Bring it up on the call. If yours is doing its job we'll say so.

What happens on the call?

Twenty minutes. You watch a missed call get a text back on a real phone, ask what you want, then decide.

See it work on a real phone

Twenty minutes. You watch a missed call get a text back, live, then decide.

Book a 20 minute call