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Terms of Service

Version 1. Effective October 1, 2026.

Top Crew Systems is a service of EmpowerU Marketing LLC, an Oregon limited liability company run from Pinehurst, North Carolina. In these terms "we" and "us" mean EmpowerU Marketing LLC. "You" means the business that signs up, and the person who agrees to these terms for it. If you agree for a business, you confirm you are allowed to sign for it.

1. What the service is

Top Crew Systems gives your business a phone number, text messages that answer your customers for you, a website, and help with your Google Business Profile. What is included today is on topcrewsystems.com and in your app. We can add, change or remove parts of the service. If a change takes away something you pay for, we will text you at least one month before it happens, and you can cancel.

2. Your business must be real

You must give us true and current information about your business: its legal name, address, phone number, owner, and any license or permit your business needs where you work. Tell us when any of it changes. We check what you give us against public records.

We can refuse the service, or end it at once without a refund, if the information is false, if you pretend to be another business or person, or if the business is not lawful.

3. Texts and calls sent in your name

Every text and call the service sends goes out in your business's name, for you. You are the sender. That means:

  • You are responsible for having each person's permission to text them, as the Telephone Consumer Protection Act and state laws require. A customer who calls, texts or fills in your web form has asked you to reply about that request. Marketing texts, such as a seasonal offer sent to past customers, need the customer's written permission first.
  • You keep records of that permission, and give them to us if a phone carrier, a regulator or a court asks for them.
  • You do not use the service to send anything on the phone carriers' prohibited list. That includes loans, debt relief, gambling, cannabis, alcohol, tobacco, firearms, adult content, and messages sent to get leads for another company.
  • We stop texting anyone who replies STOP, and we answer HELP for you.
  • We only start texts between 8am and 8pm, in your business's time zone and in your customer's time zone when their number or address shows it. Replies to a customer who has just written to you or called you can go at any hour.
  • You will pay us back for any claim, fine or cost that comes from a text or call sent for your business, unless our own mistake in the service caused it.

4. What stays ours

The phone number, the website, the website address if we registered it, the texts and pages we wrote, and the software all belong to us. You can use them while your plan is active. When the service ends, they stop.

You cannot move the phone number to another phone company, because the number is registered to our account with our carrier.

Your Google Business Profile belongs to you. When the service ends, we remove our access to it. If you bring a website address you registered yourself, it stays yours, and when the service ends we stop pointing it at our website.

5. What is yours

Your customers' names, phone numbers and messages, and the photos and facts you give us, belong to you. You can download your customer list and your conversations from the app at any time. That includes the week after a failed payment and the three months after the service ends. After those three months we delete them. We keep billing records for as long as tax law requires.

You let us use what you give us to run the service for you, for example to write your website and to answer your customers. We do not sell your customers' information, and we never share their phone numbers with anyone for marketing.

6. Paying

You pay $299 per month. You see the price before you pay, and in Billing. Your plan renews automatically every month at the same price until you cancel. Stripe charges the card you keep on file with them. We never see or store your full card number.

If a payment fails:

  • You have one week to fix it. Billing in your app has the button, and we text you reminders.
  • During that week your customers are still answered and new leads are saved, but your app only shows Billing, your past conversations and your downloads. New leads open as soon as the payment goes through.
  • If the payment is not fixed after one week, the service stops. We cancel your plan, release the phone number, take down the website and stop all texting.

You can cancel any time in Settings. The service runs to the end of the month you paid for, then stops. We do not refund part of a month.

We can change the price with one month's notice by email and text. The new price starts at your first renewal after the notice, and you can cancel before then.

7. No guarantees

We work to get your business found and to answer every lead. We do not promise any position on Google or any other search engine, any number of leads, calls or reviews, or any amount of income. Google, the phone carriers and the other companies the service depends on make their own rules and can change them.

Texts are written by software from your settings and your past messages. Check your settings, and tell us if you want anything changed.

The service can sometimes be down or slow. We fix problems as fast as we can, but we cannot promise it will always work.

8. Privacy

Our Privacy Policy explains what information we collect and what we do with it, and it is part of these terms. If a security breach affects your information or your customers' information, we will tell you as the law requires.

9. Limits on our responsibility

The service is provided as it is. As far as the law allows, our total responsibility to you for anything connected with the service is limited to what you paid us in the 12 months before the claim. We are not responsible for lost profits, lost business, lost data or other indirect losses. Some places do not allow these limits, so they may not all apply to you.

10. Ending the service

You can end the service at any time (section 6). We can end it:

  • at once, if you give us false information, break the law, break section 3, or a phone carrier suspends your texting because of how it is used; or
  • for any other reason, with one month's notice. In that case we refund the days you paid for and did not get.

Sections 4, 5, 9 and 12 keep applying after the service ends.

11. Changes to these terms

We may update these terms. If a change matters, we will text you at least one month before it takes effect, and the app will ask you to agree to the new version. If you do not agree, you can cancel before the change takes effect.

12. Disputes

North Carolina law governs these terms, without its conflict of law rules. Before starting a legal claim, you and we agree to try to settle it by talking for one month: write to [email protected].

If that does not settle it, one arbitrator will decide the dispute in binding arbitration in Moore County, North Carolina, under the Commercial Arbitration Rules of the American Arbitration Association. Each side brings claims only for itself, never as part of a class or group action. Either side can go to small claims court instead if the claim qualifies there.

13. The rest

These terms and the Privacy Policy are the whole agreement between you and us about the service. If a court finds part of them unenforceable, the rest still applies. We send notices by text to your cell, by email or in the app. You cannot transfer your account to someone else without our written agreement.

14. Contact

Top Crew Systems, a service of EmpowerU Marketing LLC, Pinehurst, North Carolina. [email protected]